FAQ

GENERAL

  • Can anyone register?

    1. No. Only individuals that fit the following criteria are eligible to register:

      21 years old and above
      Not a government official or employee, student, unregistered player in an outlet or banned individuals as listed in PAGCOR’s National Database for Restricted Persons (NDRP).

  • How to join?

    1. Referrer – Sign up an account through your referee link

      No Referrer – Select the registration button to create an account

      Once you are at the Registration pop-up, please fill in the following fields :
      Full Name – Please provide your name as per NRIC. It is important for payment/banking verification purposes.
      Date of Birth – Please enter your date of birth as per NRIC
      Mobile Number – Please provide a valid contact number for better assistance and for your account safety.
      Email Address – To alert you of any important account management notice, product announcement and promotion information. Please ensure that you provide a valid email address that is only accessible by you.
      Password – Must be between 6-8 characters. You are responsible to keep your online password confidential.
      Confirm Password – To confirm if you have typed your password correctly, please re-enter the same preferred password.

      Once completed, add us on Viber or Whatsapp us at +639-XXXXX

  • How to Change Password?

    1. To change your password, click on “Dashboard” in the side menu. Once at the Accounts’ Dashboard page, fill in the required information under the “Change Password” section to change your password.

  • Forget password?

    1. To reset your password, click “login” and then “forget your password?”. Enter your registered SG8 mobile number and complete verification through an OTP. Once done you will be prompted to change your password.

  • Is my personal information secure?

    1. Yes. SG8 will not disclose your personal information to any third party. Additionally, we use one of the best quality security measures SHA384 (Secure Hash Algorithm), a cryptographic hash function designed by the National Security Agency (NSA). Therefore you can be reassured that your personal details are confidential as we take every measure possible to ensure that they are secured at all times.

  • Are the games fair?

    1. At SG8, we hold fair gaming to the highest of standards and provide our players with only the best fair and responsible gaming providers. Which is why all our games are RNG Certified and are approved and comply with the rules and regulations of PAGCOR.. Apart from that, we provide a safe and regulated environment for our players so you can game with a peace of mind.

  • What is RNG Certification?

    1. RNG certificates verify that online gaming platforms adhere to RNG standards and have been approved by a certified testing body. By complying with these standards, the outcome of a card, game or other output is guaranteed to be statistically random and unpredictable. In addition to ensuring just and honest gameplay, this shows the value of a trusted gaming ecosystem. Being the best platform for fair and responsible gaming providers, it is no doubt that RNG certification is the bare minimum for all the games on SG8.

  • How to turn off pop-up blocker?

    1. For Google Chrome users, please follow these steps:

      Click the Chrome Menu on the browser toolbar.
      Select settings.
      Click show advanced settings.
      In the “privacy section, click the content settings button.
      In the “Pop-ups” section, select “Allow all sites to show pop-ups.” or Customize permissions for specific websites by clicking manage exceptions and by add our website “SG8.casino”.

    2. For Apple users, follow these steps:

      Go to settings
      Locate and click on “Safari”
      Turn off “Block Pop-ups” function

  • What is the difference between balance and credits (in slot games)?

    1. Balance is the amount available in your account that is used for placing bets. This amount is equivalent to cash. However, when playing with credits, players have the option of choosing how many credits they want to put as their wager for each spin. Every credit you win has an equivalent amount that is automatically added on your balance and automatically deducted at the outcome of every game.

  • What are the supported currencies?

    1. SG8 Is a gaming site catered for the Philippines. Only PHP (Philippine Peso) will be accepted for all transactions.

  • HOW DO I MAKE A DEPOSIT?

    1. Login to your FGH account and click on “Wallet” in the side menu. Once at the “Wallet Page”, please follow all the steps as shown and fill in the necessary details of your transaction. Once done, click the “Submit” button to proceed with your deposit.

  • WHAT ARE THE WAYS TO DEPOSIT?

    1. We have three ways to deposit: G-Cash, Online Payment and Cryptocurrency (DirePay).
    2. Please get our banking details and steps on how to deposit via Live Chat located on our website or by messaging us on Viber or Whatsapp:+639-152043-660 and our friendly customer service will assist you.

  • DO I NEED TO PROVIDE ANY PROOF OF TRANSACTIONS FOR MY DEPOSIT?

    1. Yes, proof of transaction must be provided to successfully complete any deposit transaction.

  • HOW LONG WILL IT TAKE FOR THE CREDITS TO BE ACCOUNTED IN MY SYSTEM?

    1. Once you send us a copy of your deposit and it gets verified, we will add it into your account within 3-5 mins. Do contact our customer service if you have any difficulties.

  • WHAT IS THE MINIMUM AMOUNT REQUIRED FOR A DEPOSIT?

    1. The minimum amount required for each deposit transaction is 200 PHP

  • HOW TO WITHDRAW?

    1. Login to your FGH account and click on “Wallet” in the side menu. Once at the “Wallet Page”, please follow all the steps as shown and fill in the necessary details of your transaction. Once done, click the “Submit” button to proceed with your withdrawal.

  • HOW MUCH CAN I WITHDRAW PER DAY?

    1. Kindly contact our customer support to check the designated limit per day.
    2. There is a first come first serve basis for G-CASH and Paymaya accounts.

  • HOW LONG WILL IT TAKE TO PROCESS MY WITHDRAWAL?

    1. For PESONET, it takes 1~2 banking days.
    2. For INSTAPAY it will be real time processing whereby once the withdrawal request is submitted, our customer support will process it for you on the spot. Please contact our customer support to check your request.

  • CAN I WITHDRAW FOR OTHER PLAYERS USING MY ACCOUNT NAME?

    1. No, you can only use bank accounts for withdrawal that are under your name, withdrawals with a bank account under another name would be subject for approval.

  • ARE MY TRANSACTION DETAILS SECURE?

    1. All information transmitted on FGH’s servers are highly secure thanks to the state of the art technology that’s coupled with the most advanced security systems and encryption software.

  • WHAT IS SHARE CREDITS REQUEST?

    1. Share Credits Request is a new feature which allows you to transfer your balance to another account registered in FGH.

  • WHAT ARE SOME OF THE REQUIREMENTS REQUIRED TO SHARE CREDITS?

    1. You are required to clear all your rollover requirements before being eligible to file a Share Credits Request.
    2. The receiver will also be required to complete a 1x rollover requirement of the amount they receive before withdrawal.

  • WHAT ARE THE STEPS INVOLVED?

    1. Step 1 – Login first in our online casino and Click on the profile icon at the top right hand corner. This will redirect you to the accounts page where you can click on Share Credits Request.
    2. Step 2 – Transferring of Credits
      Input the targeted username into the [Transfer To] input box, the amount you would like to transfer and then click SUBMIT to submit your request.
    3. Step 3 – Checking of request status
      Inform our Customer Service Representative on your Share Credits Request and our CSR will inform you once the request is approved.
    4. Step 4 – Receiving of Credits
      The receiver will need to [Accept] the request under Share Credits Report in the accounts page.
      Once the user accepts, they will receive the amount directly to their balance.
      (Note that your balance will be deducted immediately upon every successful share credits request)